Privacy Policy

Last updated: 5 October 2026

Proline Mechanical Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request our services, submit information through our website or otherwise interact with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company: Proline Mechanical Ltd
Service area: Donegal, Tyrone and surrounding areas
Location: Cookstown, United Kingdom
Telephone: +44 7394 239101
Email: info@prolinemechanical.co.uk
Website: https://prolinemechanical.co.uk/

For privacy and data protection enquiries, please contact us using the details above.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Telephone number

• Address or service location

• Company or organisation name

• Details of your enquiry

• Details about the services you request

• Information submitted through contact or quotation forms

• Information contained in emails or other correspondence

• Any other information you voluntarily provide to us

Information collected automatically

When you visit our website, certain technical information may also be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• Website usage information

• Cookie information

Some of this information may constitute personal information under applicable data protection law.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Provide quotations

• Arrange appointments or services

• Provide mechanical and related services

• Communicate with customers

• Manage customer relationships

• Provide customer support

• Improve our website and services

• Maintain website security

• Prevent fraud, misuse or unlawful activity

• Maintain appropriate business records

• Comply with legal and regulatory obligations

• Send marketing communications where permitted by law

• Analyse website performance where appropriate consent has been obtained

We will only process personal information for purposes that are lawful and compatible with applicable data protection requirements.

4. Lawful Basis for Processing

We may process your personal information under one or more of the following lawful bases under the UK GDPR.

Consent

Where consent is required, we will ask for your consent before processing your information for the relevant purpose.

You may withdraw consent at any time.

Contract

We may process your information where it is necessary to enter into or perform a contract with you.

Legal obligation

We may process your information where necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

This may include responding to enquiries, managing customer relationships, maintaining website security and improving our services.

5. Contact and Enquiry Forms

If you submit information through our website, we will use the information you provide to respond to your enquiry or provide the requested service.

Information submitted through our website may include your name, contact details, service requirements, address and other information relevant to your enquiry.

We will not use information submitted through an enquiry form for unrelated purposes without an appropriate lawful basis.

6. Marketing

Where permitted by law, we may contact you about our services, offers or other information that may be relevant to you.

Where consent is required, we will obtain appropriate consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by contacting:

info@prolinemechanical.co.uk

You also have the right to object to the use of your personal information for direct marketing.

7. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Other cookies, such as analytics or marketing cookies, may require your consent before they are used.

For more information, please see our Cookie Policy.

8. Third-Party Services

We may use third-party service providers to operate and improve our website and business.

These may include website hosting providers, website security providers, analytics services, communication services, advertising platforms, booking systems and other technology providers.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security requirements are in place.

We will only list specific third-party providers in this Privacy Policy where they are actually used by our website or business.

9. International Data Transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful under applicable UK data protection legislation.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

• The nature of the information

• Why the information was collected

• Our relationship with you

• Legal and regulatory requirements

• Accounting requirements

• Contractual requirements

• The need to establish, exercise or defend legal claims

When information is no longer required, it will be securely deleted or anonymised where appropriate.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Destruction

• Misuse

• Alteration

• Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Sharing Your Information

We may share personal information where necessary with:

• Service providers

• Website and hosting providers

• IT providers

• Professional advisers

• Payment providers

• Communication providers

• Government bodies or regulators where legally required

• Law enforcement authorities where legally required

• Other parties where necessary to provide a service requested by you

We do not sell your personal information.

13. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law including:

• The right to be informed about how your personal information is used

• The right to access your personal information

• The right to have inaccurate information corrected

• The right to request erasure of your information

• The right to request restriction of processing

• The right to object to certain processing

• The right to data portability

• Rights relating to certain automated decision-making and profiling

These rights are subject to applicable legal conditions and exemptions.

14. Exercising Your Rights

To exercise your data protection rights, contact:

Proline Mechanical Ltd
Email: info@prolinemechanical.co.uk
Telephone: +44 7394 239101

Please provide sufficient information for us to identify you and understand your request.

We may need to verify your identity before responding to certain requests.

We will normally respond within the applicable legal timeframe.

15. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can attempt to resolve your concern.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/

16. Children’s Information

Our website is not intended to knowingly collect personal information from children unless this is specifically required for a service and appropriate safeguards are in place.

If you believe that a child has provided personal information to us inappropriately, please contact us.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or our data-processing practices.

The latest version will always be published on this page.

Last updated: 5 October 2026

18. Contact Us

Proline Mechanical Ltd

Cookstown, United Kingdom
Serving Donegal, Tyrone and surrounding areas

Telephone: +44 7394 239101
Email: info@prolinemechanical.co.uk

Website: https://prolinemechanical.co.uk/